COIN Private finance is a sophisticated
and secured service. Discerning, discreet
and confidential - instant finance that won’t
affect credit ratings

Contact

hello@coinpf.com
accounts@coinpf.com

+44 020 7665 8307

By appointment only
78A Luke Street, Shoreditch
London, EC2A 4XG

Terms
Faqs
Privacy policy
Compliance

Terms

Standard contract for secured loans

Our standard contracts offer simple, transparent terms. We offer options for both six and twelve month contracts, without a minimum term period. Each item used against a secured loan can be collected at any point within our standard six month contract without any early repayments or fines. Please note, clients must have full marketable title for each asset they intend to secure a loan against.

Interest is charged from the date of the loan and is only charged against the loan amount. The interest rate is dependent on a variety of considerations, from the value of the loan to the cost of storage, valuation and logistics. Interest can be added to the loan rather than deducted up front. There is the option to pay this amount in full upon redemption or offset via a payment structure, instead of adding to your monthly repayments.

Once your contract has expired, there are options to refinance and extend your loan period. For example, you may want to settle all interest accrued or enter into a regular repayment schedule. We are able to renew your contract for a further six months, under the same terms, once we have received your payment in full.

Customised contract for secured loans

We offer personally tailored loan agreements, customised to work with your individual circumstances. Our payment terms are realistic and sustainable, designed to make your experience as hassle-free as possible.

Return of assets

Your assets remain in our care for the duration of your contract and are your property until the contract expires. All assets are stored in our private vaults and we will need at least 24 hours notice before asset collection.

No credit footprint

We do not carry out credit checks, report any failure to repay or affect affordability calculations. All transactions are private and confidential and COIN Private Finance complies with all anti-money laundering regulations. Your security and privacy is integral to our business and we implement the same care and attention you would expect from any private bank.

Coin Equity Limited T/A Coin Private Finance is authorised and regulated by the Financial Conduct Authority (FCA), with permissions under firm reference number 802577. The Financial Conduct Authority (FCA) of 25 N Colonnade, London E14 5HS, is the supervisory authority under the Consumer Credit Act 1974. Our contracts are governed by the law of England and Wales unless you reside elsewhere in the United Kingdom in which case your local law will prevail.

ID Requirements

To complete a secured loan with Coin Private Finance you are required to have a form of photographic ID (passport, identity card, driving license) and must be able to provide proof of your current address (a council tax or utility bill from the past three months).

Faqs

How long does a secured loan take to complete?

Secured loans can be completed immediately upon receiving an asset, providing all items have been assessed and the due diligence process has been completed. From the point of initial enquiry we aim to respond within 2-4 hours (within working office hours), with a view to share a provisional loan estimate within 24 hours.

Do you charge for appraisals?

We do not charge for initial appraisals. However, a valuation fee may be incurred if the loan agreed is asset-dependent or structured to include this cost.

Privacy policy

All information shared is held privately and securely, in accordance with the data protection standards in the UK.

All loan transactions are private and confidential, handled securely, promptly and with sensitivity and care. Our loan values are based against assets only, hence no need for running credit checks before loan approval.

Data Protection

Client confidentiality is guaranteed with Coin Private Finance. Information collected is used only fulfil statutory obligations and to complete our secured loan agreements in-house. All information is collected and recorded confidentially and stored securely. We do not share details with third parties.

Compliance

Coin Private Finance is committed to conducting all transactions with the highest level of integrity and transparency supporting our core values of excellence, honesty, ethical conduct and integrity.

We educate and train Coin Private Finance staff members about our policies and regulatory expectations and promote a culture of everyday adherence to our core values of excellence, honesty, transparency, ethical conduct and integrity.

Have a complaint to Report?

You can contact us to resolve your complaint via phone, email or web form.

Coin Private Finance – committed to our clients

We want you to be completely happy with the service we provide and are committed to listening to your feedback and resolving any issues wherever we can. If you have a problem with our products or service, please tell us your concerns by contacting us via:

By telephone: 02076658307 (between 8am and 6pm Monday to Friday)

By email: hello@coinpf.com

By post: Coin Private Finance 78A Luke Street London EC2A 4GX

We endeavor to resolve complaints as quickly as possible. To help us do this, please provide the following:

A description of your concern.
How you would like us to put things right.
Your name and address.
A phone number and the best time to contact you, as we may need to contact you for further information.
Any relevant loan numbers and reference.

What happens next

We endeavor to solve problems immediately; however more complex matters may take a little longer. If we need to review cases in detail we’ll send you an acknowledgement letter or an email response within five working days. This will explain what will happen next and when you can expect to hear from us again. We will investigate and work with you to find a solution and send you our response again either via letter or email. If you feel our response hasn’t resolved things adequately, please tell us, as we appreciate the feedback and opportunities to put things right.

Unfortunately, some of the more complex complaints will take longer to resolve. If our investigation takes longer than 4 weeks, we will be in contact with an update on your complaint and when we hope to be able to conclude our investigation

We aim to provide our final response to your complaint within 8 weeks of us having received it, or on the rare occasions when it takes longer, we will provide you with an update and details of any escalation procedure

What if you remain dissatisfied?

If you are either dissatisfied with our final response or 8 weeks have gone by since you told us of the problem, then you can ask the Financial Ombudsman Service to look into it for you.

Please note that complaints in relation to our Secure Loans may not be within the jurisdiction of the Financial Ombudsman Service, as they are unregulated loans and do not have the benefit of the protection and remedies that would be available under the Financial Services and Markets Act 2000 or the Consumer Credit Act 1974. However, it will be for the Financial Ombudsman Service to decide whether the matter is within their jurisdiction or not.

About the Financial Ombudsman Service

The Financial Ombudsman is a free, independent service that looks into disputes between financial businesses and their customers.

You can find out more or contact them directly using one of the links below. You have six months from the date of our final response letter to refer your complaint to them.

Contact the Financial Ombudsman Service

By post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By telephone: 0800 0 234 567 or 0300 123 9 123 (mobile)
By email: complaint.info@financial-ombudsman.org.uk
Online: www.financial-ombudsman.org.uk/

If you prefer not to go directly to the Financial Ombudsman Service, then the European Commission also provides an on-line dispute resolution (ODR) platform which allows consumers to submit their complaint through a central site which will forward the complaint to the Financial Ombudsman Service or other Alternative Dispute Resolution (ADR) scheme (if relevant). For more information about ODR please visit https://webgate.ec.europa.eu/odr.

Our process

Our secured loan application process is uncomplicated and original, tailored to meet your unique requirements and offering the very best standard of service. We’re dedicated to releasing the maximum amount of liquidity whilst accommodating a timeframe that works for you.

Our process

Apply for a secured loan with us by:

– Completing our online form, including details and images of your asset(s)
– Emailing us appraisals@coinpf.com, including details and images of your asset(s)

We aim to respond within 2 hours.

Book in your appraisal

All our appraisals are facilitated by our in-house valuation experts and we’ll work to complete this in a way that’s most convenient for you. Whilst we can often provide a loan estimation via our online service, we will need to complete a physical appraisal too. Options include:
– An at home – or requested location – appraisal. We’re happy to come to you at a time that suits your schedule for a confidential and discreet appraisal.
– An in-office appraisal. We’re available at our East London office, 8am – 8pm Monday – Friday, and 8am – 3pm on Saturday and are happy to accommodate short notice appointments.

Arrange a secure collection

Our logistics team can arrange fully insured collection from any address inside the M25 within 24 hours, and the rest of the UK within 48 hours. On collection, items are immediately photographed and shared with our condition reporting team. A full condition report is recorded and shared on request with our client. We provide end-to-end insurance, meaning your assets are protected from the moment they leave your hands, until you have them safely and securely returned to you, once your loan is repaid.

Confirm repayment agreement and receive funds

Once assets have been assessed and the process is complete, contract terms and finance value can be agreed. To ensure this is as confidential and simple as possible, terms, secure loan offers and loan documents can all be agreed and signed online using our secure electronic process. Transactions through Coin Private Finance are private, confidential, and comply with all anti-money laundering regulations. Transactions are completed immediately on agreement of terms and funds are made available instantly.

Repay your loan

Loans can be repaid at any point throughout the term of the loan agreement. Once the secured loan has been repaid, including accrued interest, the asset(s) used for the secure loan will be returned to the client. Contracts can be renewed and extended before or at the end of an agreed term this is on repaying the balance of interest owed. On receipt of this payment a new loan from this date is issued. Obligations under our loan terms are limited to the asset used against a secured loan. We do not chase or report you for failure of repayment if you choose not to repay.

Apply for a secured loan with us by:
Book in your appraisal
Arrange a secure collection
Confirm repayment agreement and receive funds
Repay your loan
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